Privacy Policy

Who We Are

Chimp & Zee Rope Adventure Park is operated at Pines Resort, 2 Ivan Smuts Avenue, Silverfields, Krugersdorp, South Africa.

This Privacy Policy applies to all personal information collected through our website (ropepark.co.za), booking platforms, contact forms, and on-site participation.

For any privacy-related queries, contact our Information Officer at info@ropepark.co.za or 011 568 1626.

Information We Collect

We collect personal information when you use our website, make a booking, complete a contact form, or participate in our activities. This may include:

• Full name and contact details (phone number, email address)
• Age and date of birth
• Height and weight (required for safety compliance)
• Medical disclosures relevant to participation safety
• Booking and payment information via Webtickets
• Messages and enquiries submitted via our contact form
• Technical data such as IP address, browser type, and pages visited

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your booking
• Ensuring participant safety and compliance with our activity requirements
• Responding to enquiries submitted via our contact form
• Sending booking confirmations and relevant communications
• Complying with our legal obligations under South African law
• Improving our website and services
• Emergency services contact where required

We do not use your personal information for unsolicited marketing without your consent.

Cookies & Website Data

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve site performance and functionality

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

We may use Google Analytics or similar tools to understand how visitors use our site. This data is aggregated and anonymous.

Who We Share Your Information With

We do not sell your personal information to third parties. We may share your information with:

• Pines Resort — for operational purposes related to your visit
• Webtickets — our ticketing platform, for booking processing
• Emergency services — where required for your safety
• Legal authorities — where required by law

All third parties we work with are required to handle your information responsibly and in accordance with applicable data protection laws.

Minors' Privacy

We take the privacy of minors (persons under 18) seriously. Personal information of minors is only collected with the explicit written consent of a parent or legal guardian, via our mandatory consent and indemnity forms.

Parents and guardians may request access to, correction of, or deletion of their child's personal information by contacting us at info@ropepark.co.za.

How We Protect Your Information

We implement reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access, disclosure, or misuse
• Accidental loss or destruction
• Unlawful processing

While we take reasonable steps to secure your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking and participation records may be retained for a reasonable period for legal and safety purposes.

When your information is no longer needed, we will securely delete or anonymise it.

Your Rights Under POPIA

In terms of the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

Links to Other Websites

Our website may contain links to third-party websites, including Webtickets and Pines Resort. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page.

This Privacy Policy was last updated: June 2026.

Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).