Legal Notice · Pines Resort, Krugersdorp · South Africa
DISCLAIMER &
ASSUMPTION OF RISK
Read this notice carefully before booking or participating. Entry into Chimp & Zee Rope Adventure Park Krugersdorp constitutes acceptance of all terms below.
IMPORTANT NOTICE: This document is provided in compliance with Section 49 of the Consumer Protection Act 68 of 2008 and draws attention to risks, indemnities, and limitations of liability that may result in serious injury or death. Acceptance applies equally to online bookings, on-site participation, and entry into all activity areas.
Assumption of Risk
Chimp & Zee Rope Adventure Park is an adventure activity operated at Pines Resort, Krugersdorp. Participation involves physical activity at height, movement across obstacles, and ziplining above ground and water features. These activities carry inherent risks, and participation is entirely voluntary and at the participant's own risk.
The Rope Adventure Course consists of elevated platforms, hanging elements, obstacles, and zip lines ranging from approximately 2 metres to 5 metres above ground level.
Participants acknowledge that falling is an inherent danger and voluntarily assume all risks including:
- Slips, trips, and falls from height
- Collisions with obstacles, platforms, or other participants
- Equipment interaction and mechanical failure
- Physical exertion, fatigue, and heat-related illness
- Weather-related hazards including wind, rain, and lightning
- Acts or omissions of other participants
By proceeding with a booking or entering Chimp & Zee Rope Adventure Park, participants confirm they have read, understood, and voluntarily accept all risks outlined in this notice.
Participation at Own Risk & Limitation of Liability
All visitors participate entirely at their own risk.
To the fullest extent permitted by South African law, Pines Resort CC, Chimp & Zee Rope Adventure Park, and their respective owners, members, directors, employees, agents, instructors, contractors, representatives, and lessees shall not be held liable for any injury, loss, damage, illness, or death arising from:
- Participation in Chimp & Zee Rope Adventure Park or use of its facilities
- Equipment failure, defect, or malfunction
- Acts or omissions of fellow participants
- Weather conditions or acts of nature
- Failure by a participant to follow instructions or safety rules
Liability is excluded to the fullest extent permitted by law. Nothing in these terms excludes or limits liability, rights or remedies that cannot lawfully be excluded or limited under South African law, including the Consumer Protection Act 68 of 2008. This includes liability for gross negligence or wilful misconduct of the operator or persons acting for it.
Safety Rules, Briefings & Instructions
Compliance with all safety rules and instructions is mandatory. All participants are required to:
- Attend and pay full attention to the mandatory safety briefing before starting the course
- Comply with all posted safety signage throughout the course
- Follow all verbal and visual instructions provided by Rope Course guides
- Adhere to the Chimp & Zee Rope Adventure Park Safety Plan and all operational rules
- Keep hands off the top steel cable at all times
- Move only horizontally along obstacles, no vertical climbing
- One person per obstacle at any time
- A maximum of two people may be on platform poles simultaneously
- Wait for the person ahead to clear the zipline before proceeding
- Not deliberately delay other participants on the course
- Call a guide immediately if assistance, injury, or distress occurs
- Not participate while impaired by alcohol, drugs or medication
- Wear closed shoes and suitable clothing, with long hair secured and loose jewellery removed
Participants may not adjust, remove, or interfere with harnesses, carabiners, lanyards, safety attachments, or trolleys.
Failure to comply with safety rules may result in immediate removal from the course without refund.
Supervision, Safety Equipment & Continuous Belay System
After a mandatory safety briefing and staff fitting and checking your harness, participants navigate the obstacles themselves. Trained guides supervise the activity and provide instructions and assistance when needed. A guide does not necessarily accompany every group around the entire course. If you need help or wish to stop, call a guide and wait for assistance.
Chimp & Zee Rope Adventure Park operates a specialised continuous belay safety system, designed to keep participants connected along the course without repeated clipping and unclipping at each obstacle. Staff attach and check the equipment before launch.
All required safety equipment is provided, including harnesses and lanyards. Helmets are not used on this course.
While safety systems significantly reduce risk, no safety system eliminates all risk of injury.
Participation Requirements & Restrictions
The following requirements are checked at reception before every session. Participants who do not meet these requirements will be refused access without refund.
Minors, Parents & School Groups
- A minor is any person under the age of 18 years
- Minors must be supervised by a parent, guardian, educator, or designated responsible adult at all times
- Parents and guardians remain responsible for the behaviour and supervision of minors. This does not transfer the operator's own activity safety duties
- For school group bookings, the visiting school remains responsible for the behaviour and supervision of all learners
- Every participant must sign an indemnity form at reception before course access. Parents or guardians sign on behalf of minors
- Children from 1 m to under 1.2 m require additional written parental consent and a parent must accompany them on the course. That parent must meet the participation requirements and complete their own form and briefing
- Parent accompaniment does not permit two people on one obstacle, tandem ziplining, or any handling of safety equipment
- School groups must submit a completed group indemnity and consent form prior to their visit
Failure to produce valid consent documentation for minors will result in refusal of access without refund.
Medical & Physical Fitness
Each participant is solely responsible for ensuring they are physically and medically fit to participate. Participation is not recommended without prior medical clearance for individuals with:
- Heart conditions or cardiovascular disease
- Epilepsy or seizure disorders
- Severe vertigo, acrophobia, or balance disorders
- Recent surgery, fractures, or musculoskeletal injuries
- Respiratory conditions aggravated by exertion
- Any condition for which a medical professional has advised against physical activity
Chimp & Zee Rope Adventure Park reserves the right to refuse participation where safety may be compromised.
Time Slots, Late Arrivals & Course Flow
- Participants must arrive at least 15 minutes before their booked time slot
- Strict adherence to the allocated time slot is required
- If you arrive too late to complete check in, kitting up and the briefing, you may be admitted to a later same day session only if space and safe supervision allow. This is not guaranteed. Otherwise the published rescheduling terms apply
- A briefing and equipment check will never be skipped to accommodate a late arrival
- Participants must move through the course at a reasonable pace without deliberately delaying others
- Guides may ask participants to move on or wait at specific points to manage course flow
Weather & Operational Closures
Chimp & Zee Rope Adventure Park may suspend or cancel activities without notice due to:
- Lightning, thunder, or electrical storms in the area
- High winds or gusts exceeding safe operating thresholds
- Heavy rain or slippery course conditions
- Any other weather or safety related circumstances at management's discretion
If we cancel your session before it starts, we will first offer rescheduling to another available operating date. This does not remove any refund or other remedy required by law.
Where an interruption occurs after a session has started, follow guide instructions. Restarting or continuing depends on safe conditions. An operator directed interruption is not treated as a participant choosing not to finish.
Refunds & Rescheduling
- No refunds are issued for no-shows, or where a participant chooses to stop or cannot complete the course because of their ability or confidence
- Operator cancellations and safety interruptions are dealt with separately under Section 09
- Rescheduling requests must be submitted at least 5 hours prior to the booked time slot
- Late rescheduling or no-shows result in forfeiture of the full ticket value
- No walk ins permitted, advance booking required at all times
- All bookings subject to Webtickets terms and conditions
Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded under South African law, including the Consumer Protection Act 68 of 2008.
Photography, Video & Media Consent
Photography and video for marketing purposes is optional and requires separate consent. If you consent, you may indicate this on your indemnity form at reception. Consent for a participant under 18 must be given by a parent or legal guardian.
Where consent is given, material may be used in marketing and promotional material, on social media and digital content, and on our website and in print media. No compensation is payable.
You may withdraw consent at any time by contacting info@ropepark.co.za.
The use of drones is strictly prohibited without prior written authorisation.
POPIA & Personal Information
Chimp & Zee Rope Adventure Park collects and processes personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Name, contact details, age/date of birth, height, weight, medical disclosures, and booking information.
To process bookings, ensure participant safety, comply with legal obligations, and manage the activity.
Pines Resort operations staff, emergency services where required, and Webtickets. We do not sell personal information.
You may request access to, correction of, or deletion of your personal information by contacting info@ropepark.co.za.
Personal information of minors is collected with explicit parental or guardian consent only, and access is restricted to authorised staff.
We implement reasonable technical and organisational measures to protect personal information against loss or unauthorised access.
Contact our Information Officer at info@ropepark.co.za or 011 568 1626.
Governing Law & Jurisdiction
This disclaimer is governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.
This disclaimer must be read in conjunction with:
- The Consumer Protection Act 68 of 2008
- The Protection of Personal Information Act 4 of 2013 (POPIA)
- The Occupational Health and Safety Act 85 of 1993
- Any applicable regulations under the above legislation
Legal note: This disclaimer has been drafted in compliance with Section 49 of the Consumer Protection Act, which requires that limitations of liability and assumptions of risk be drawn to the attention of the consumer in a conspicuous manner.
Your Acceptance
By purchasing a ticket, entering Chimp & Zee Rope Adventure Park, or participating in any Rope Adventure activity, you confirm that you:
✓ Have read and fully understood this disclaimer
✓ Accept all inherent risks associated with the activity
✓ Agree to comply with all rules, signage, safety briefings, and instructions
✓ Understand that you navigate the obstacles yourself, with guides supervising and assisting when called
✓ Will sign an indemnity form at reception before participating
✓ Are physically and medically fit to participate on the day of your visit
This disclaimer forms part of the terms and conditions of entry and participation. Nothing in it excludes or limits any right or remedy that cannot lawfully be excluded under South African law.
Questions about this disclaimer?
📞 011 568 1626 · ✉️ info@ropepark.co.za
📍 2 Ivan Smuts Avenue, Silverfields, Krugersdorp